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WhatsApp for restaurants: orders, reservations and repeat visits

Take table bookings, share your menu and run promotions right inside your customers’ favorite chat app.

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Why Restaurants / F&B teams run on WhatsApp

Diners book a table, read the menu and order without installing anything or paying an aggregator commission. The same thread carries the booking reminder, the order status and the offer that fills a quiet Tuesday.

Messages opened, against roughly 20% for email
98 %
Window in which replying costs nothing
24 hr
Markup Wbotz adds to Meta message charges
0 %
People message a business on WhatsApp every day
175 M+

Where WhatsApp does the work

  1. Capture

    Diners reach you from the table QR code, your listing and ads, in a chat rather than another app.

  2. Convert

    Menu, table booking and direct orders happen in the thread, without an aggregator commission.

  3. Serve

    Order status, delivery updates and booking reminders go out automatically.

  4. Retain

    Offers, new menu launches and loyalty rewards go to people who have already eaten with you.

Orders and bookings without the commission

Aggregators take a cut of every order and keep the customer relationship. A WhatsApp order costs you the Meta message rate and leaves you with the customer.

Take the table booking in the chat

Diners pick a date, a time and a party size without a phone call, and get a confirmation and a reminder automatically.

  • Real availability, not a callback promise
  • Confirmation immediately, reminder on the day
  • Cancellations free the table straight away
  • Special requests captured with the booking
See WhatsApp flows

Take orders direct, and keep the margin

Your menu sits in WhatsApp. Customers order from it and pay by link, and the order reaches your kitchen system.

  • Menu with photos, prices and item codes
  • Order and payment link in the same thread
  • No aggregator commission on the order
  • The customer relationship stays yours
See WhatsApp catalogs

Keep customers informed while they wait

Order accepted, being prepared, out for delivery and arriving now, sent automatically as utility messages.

  • Status updates triggered by your kitchen or delivery system
  • Delivery partner details and live link
  • Delays communicated before the customer calls
  • Replies land with a person who can fix it
See transactional messages

Fill the quiet hours

A lunch offer sent at eleven to people who live nearby fills tables that were going to stay empty.

  • Segment by outlet, order history and frequency
  • Time offers to the shifts you actually need to fill
  • New menu and festival specials to past diners
  • Each message costs ₹0.8631 at Meta's rate, with nothing added
See bulk broadcast

Handle feedback before it becomes a review

A short feedback message after the meal catches the problem while you can still do something about it.

  • Feedback request sent after the order or the visit
  • Poor ratings routed to a manager immediately
  • Happy diners pointed at a public review
  • Replies within 24 hours of their message are free
See the team inbox

Messages you can send from day one

Every message below is a template you can adapt in Wbotz. Meta prices messages by category, so each example carries the category it is sent under.

  • Table booking confirmation

    Table for {{party_size}} confirmed at {{outlet}} on {{date}} at {{time}}, under {{name}}. Reply CANCEL if your plans change.

    Utility ₹0.1150 per message, at Meta's rate

  • Order confirmation

    Order {{order_id}} confirmed: {{items}}. Total {{amount}}. Estimated {{eta}}. We will update you when it leaves the kitchen.

    Utility ₹0.1150 per message, at Meta's rate

  • Out for delivery

    Your order is on the way with {{rider_name}}, arriving in about {{eta}} minutes. Track: {{tracking_link}}.

    Utility ₹0.1150 per message, at Meta's rate

  • Lunch offer to nearby regulars

    Hi {{name}}, {{offer}} at {{outlet}} today between {{start_time}} and {{end_time}}. Reply ORDER and I will send the menu.

    Marketing ₹0.8631 per message, at Meta's rate

  • New menu launch

    The new {{season}} menu is live at {{outlet}} from {{date}}. {{highlight_items}}. Want a table this week?

    Marketing ₹0.8631 per message, at Meta's rate

  • Feedback after the meal

    Thanks for eating with us tonight, {{name}}. How was it? Reply with a number from 1 to 5, or tell us what went wrong and we will fix it.

    Utility ₹0.1150 per message, at Meta's rate

Rates shown are Meta's, passed through at cost. See the full rate table .

Multiple integrations, a single dashboard

Connect all your essential business tools and platforms with a single unified dashboard. Manage WhatsApp alongside your CRM, e-commerce, marketing, and support systems to streamline workflows, synchronize customer data in real time, and empower your team to deliver faster, more personalized customer experiences, all from one place.

WooCommerce, WordPress, Ninja Forms, Gravity Forms and more connected to a single Wbotz WhatsApp hub
  • WooCommerce
  • WordPress
  • Gravity Forms
  • WPForms
  • Ninja Forms
  • Contact Form 7
  • + REST API & webhooks

Frequently asked questions

How does WhatsApp help with restaurant reservations?
It allows instant booking confirmations and reminders sent directly to customers’ phones.
Can customers order food through WhatsApp?
Yes, customers can place orders, customize dishes, and track delivery or pickup via chat.
How are promotions managed on WhatsApp?
Restaurants send targeted broadcast messages about offers, happy hours, and new dishes.
Can WhatsApp automate customer support for restaurants?
Yes, chatbots answer common questions like menu details, timings, and allergy info.
Is WhatsApp secure for handling payments?
Payments are facilitated via secure, verified payment links integrated into chat.
Can WhatsApp menus be updated in real time?
Yes, menus can be instantly shared or updated with images and prices via chat.
Does WhatsApp improve customer loyalty?
Direct, personal messaging increases engagement and repeat business.
Can WhatsApp be integrated with POS or CRM systems?
Yes, integration allows synchronization of orders and customer data for smooth operations.
Conversations handled on Wbotz
100K+
Conversations answered by chatbots
10K+
Markup added to Meta message charges
0%

Start on WhatsApp without paying a markup on every message

Put your campaigns, chatbot and team inbox on one official WhatsApp number, and pay Meta rates for the messages you send. Setup and green tick support are included.

  • 14 day free trial
  • No credit card required
  • No markup on Meta message charges

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