Refund and Cancellation Policy

This policy explains how to cancel a Wbotz subscription, when the cancellation takes effect, and what happens to money already paid. It applies to subscriptions bought from Wbotz, the trading name of ByteWeb IT Solutions Private Limited. In this policy Wbotz, We, Us and Our all mean that company. This policy forms part of Our Terms and Conditions. Where a signed order form or master agreement says something different, that document takes precedence.

How Wbotz is billed

Wbotz is sold as an annual subscription. Prices are quoted per month on the pricing page so they can be compared, and the whole year is billed as one invoice in advance. There is no monthly plan.

Meta's conversation and message charges are separate. They are invoiced monthly, at what Meta charges Us, with no markup. That is the only part of Your bill that varies month to month.

Every plan starts with a 14 day free trial, so You can find out whether Wbotz fits before any money changes hands. No card is charged during the trial, and a trial that is not converted simply expires.

How to cancel

You can cancel at any time. There is no cancellation fee and no notice period.

1. Sign in and open the billing or subscription section of your account.
2. Submit a cancellation request.
3. Answer the short questionnaire, which tells Us why you are leaving.
4. Our support team confirms the cancellation and the date your access ends.

If you cannot reach the billing section, email [email protected] from the address registered on the account. We acknowledge cancellation requests within one working day and confirm them in writing. Keep that confirmation. A request made by any other route, including a message to a salesperson or a reply to a marketing email, is not a cancellation until We confirm it.

When cancellation takes effect

Cancellation takes effect at the end of the subscription year you are currently in. You keep full access until then, and We do not bill you again after it. Nothing is cut off the moment you ask.

So a subscription cancelled in month 2 runs to the end of the twelve months already paid for, and does not renew at the end of them.

Cancel at least 7 days before the renewal date. A cancellation received inside that window may not stop the renewal invoice from being raised, in which case it is dealt with under the renewal refund below.

Refunds

The subscription year you are in is not refunded when you cancel, because you keep the service for the rest of it. That is the general rule. We do consider refunds on their merits, and We will refund in the following cases:

• We billed you in error. A duplicate charge, a charge after a confirmed cancellation, or a charge on the wrong plan is refunded in full.
• The Service was materially unavailable. If a fault on Our side stopped you using Wbotz for a prolonged period, We refund or credit the affected part of the fee.
• You were charged for a renewal you did not want. Tell Us within 14 days of the renewal date and We will cancel the renewal and refund it in full, provided you have not used the new year beyond that point. Because the subscription is annual, this is the clause that matters most, and We apply it generously rather than looking for a reason not to.
• Anything else, on its merits. Write to Us and set out what happened. We would rather settle a genuine grievance than win it.

What is not refundable

• WhatsApp conversation and message charges. These are set by Meta and billed through at cost with no markup from Us. Once a message is sent, Meta has charged for it and We cannot recover it. Unused prepaid message credit is refundable, delivered messages are not.
• The unused part of a subscription year already begun, other than in the cases listed above. Wbotz is sold as an annual subscription, and the price reflects the annual commitment.
• One time setup, onboarding, migration and custom development fees, once that work has been carried out.
• Third party charges you incur through an integration, which are matters between you and that provider.
• Accounts closed by Us for a breach of the Terms and Conditions or of Meta's WhatsApp Business policies.

How to request a refund

Email [email protected] from the address registered on the account, with the invoice number, the amount and what went wrong. Raise it within 30 days of the charge, so that the facts are still checkable.

We acknowledge within one working day and decide within 7 working days. If We need something from you, the clock pauses until you send it. An approved refund is returned to the original payment method within 7 to 10 working days of approval. How long it then takes to appear is up to your bank or card issuer, and We cannot speed that up. Refunds are made net of any payment gateway charge that is not returned to Us, and net of taxes already remitted where the law does not allow Us to reclaim them.

Your data after cancellation

Export your contacts and conversation history before your access ends. Once the account closes We keep the data for 90 days, so that an account closed by mistake can be restored, and delete it after that. You can ask Us to delete it sooner and We will do so within 30 days. Records We must keep by law, such as invoices, are retained as set out in the privacy policy.

Chargebacks

If you think a charge is wrong, tell Us before you tell your bank. A chargeback raised without contacting Us first suspends the account while the dispute runs, and it takes longer to resolve than an email would have. We respond to every chargeback with the account and billing records.

Changes to this policy

We may update this policy. The date at the top is when it last changed, and the version in force when you were billed is the one that applies to that charge. A change that reduces your rights takes effect at your next renewal, not during a period you have already paid for.

Legal

This policy is issued under the Consumer Protection Act, 2019 and the Consumer Protection (E Commerce) Rules, 2020, and complies with the applicable law of the other jurisdictions where Wbotz is sold. It does not take away any right you have under a law that cannot be contracted out of. Read it together with Our Terms and Conditions and Our privacy policy.

For any refund or cancellation question, write to [email protected].