Turn browsers into buyers with product discovery, recommendations, support and post-purchase care in one chat.
Trusted by growing businesses across India and beyond
Most of an online store conversation is the same six exchanges: is it in stock, what size, where is my order, can I change the address, how do I return it, when is the next drop. On WhatsApp all six happen in one thread, most of them without an agent, and the customer never has to open a browser or find an order number. That is what turns browsing into an order and a first order into a second one.
Shoppers reach you from ads, your store chat widget and the QR code on the parcel they just opened.
The catalogue, the size question and the abandoned cart nudge all happen in the same thread.
Order, shipping and delivery updates go out automatically, and the reply lands with a person.
Reorder reminders, restock alerts and launch broadcasts bring buyers back without paid reach.
Most of an online store conversation is the same six exchanges: is it in stock, what size, where is my order, can I change the address, how do I return it, when is the next drop. All six can run here.
An abandoned cart message in WhatsApp gets read. The same message in email usually does not, which is why the recovery rate is different.
Size, fit, stock, delivery time and returns policy are the questions that stall a checkout. The bot answers them the moment they are asked.
Customers browse products, ask about them and place the order without opening a browser or creating an account.
Order, dispatch, out for delivery and delivered updates fire from your store automatically, priced as utility messages.
Restock alerts, reorder reminders and launch broadcasts go to people who already bought, at Meta rates with nothing added.
Every message below is a template you can adapt in Wbotz. Meta prices messages by category, so each example carries the category it is sent under.
Thanks {{name}}, order {{order_id}} is confirmed. {{item_summary}}. Total {{amount}}. We will message you the moment it ships.
Utility ₹0.1150 per message, at Meta's rate
Order {{order_id}} has shipped with {{courier}}. Track it here: {{tracking_link}}. Expected delivery {{eta}}.
Utility ₹0.1150 per message, at Meta's rate
Hi {{name}}, you left {{item}} in your cart. It is still available in {{variant}}. Complete the order here: {{checkout_link}}. Any questions, just reply.
Marketing ₹0.8631 per message, at Meta's rate
{{item}} is back in stock in {{variant}}. You asked about it on {{asked_date}}. Reply ORDER and I will send the checkout link.
Marketing ₹0.8631 per message, at Meta's rate
Order {{order_id}} was delivered today. If anything is wrong, reply here and we will sort it. If you are happy, a review helps us: {{review_link}}.
Utility ₹0.1150 per message, at Meta's rate
The {{item}} runs slightly large. For {{size}} we would suggest going one size down. Want me to hold one while you decide?
Service Free under Meta rules
Rates shown are Meta's, passed through at cost. See the full rate table .
Connect all your essential business tools and platforms with a single unified dashboard. Manage WhatsApp alongside your CRM, e-commerce, marketing, and support systems to streamline workflows, synchronize customer data in real time, and empower your team to deliver faster, more personalized customer experiences, all from one place.
Put your campaigns, chatbot and team inbox on one official WhatsApp number, and pay Meta rates for the messages you send. Setup and green tick support are included.
We use cookies to keep the site working and to understand how it is used. Performance, functionality and advertising cookies are only set if you allow them. Read our cookie policy.