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A WhatsApp chatbot that answers before your team opens the inbox

Answer FAQs, qualify leads and handle orders 24/7 with an AI-powered chatbot on WhatsApp.

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Trusted by growing businesses across India and beyond

  • ByteNAP Networks
  • ByteWeb
  • cardziAI
  • MG Hospital
  • Mohanlal Tea
  • Origo
  • System Solution
  • Tapect

Key features and functionalities of WhatsApp Chatbot

A chatbot on WhatsApp answers the questions your team answers fifty times a day, collects what your sales team needs before it picks up, and hands over the moment a person is needed.

Answer the questions you answer every day

Most incoming messages are the same handful of questions. The bot replies to them the moment they arrive, at 2am and on a public holiday, and it replies in the language the customer wrote in.

  • Build the replies from your own FAQs, no code and no developer
  • Answers go out in seconds, so nobody waits for office hours
  • Replies within 24 hours of a customer message are free under Meta rules
  • Anything the bot cannot answer moves to a human with the chat history attached
See the shared team inbox

Qualify a lead before a rep picks up the phone

The bot asks for budget, timeline, location or whatever your sales team needs, then routes the conversation to the right person with the answers already filled in.

  • Ask qualifying questions in order and branch on the answer
  • Push every answer into your CRM through the REST API
  • Assign by product, region or language so the right rep replies
  • Sales opens a conversation that is already half done
See WhatsApp lead capture

Take the booking, the order and the payment in the chat

Appointments, order tracking, catalogue browsing and payment links all run inside the same thread, so the customer never has to open a browser or repeat themselves.

  • Show your catalogue and let customers add items without leaving WhatsApp
  • Book slots and send the confirmation and the reminder automatically
  • Share a payment link and confirm when it is paid
  • Send order and delivery updates as utility messages, at Meta rates
See the WhatsApp product catalog

Hand over to a human without losing the thread

A bot that traps people is worse than no bot. Any customer can ask for a person, and any agent can take over mid conversation from the shared inbox.

  • Escalate on a keyword, on a failed answer or on the customer asking
  • The agent sees everything the bot already collected
  • Route to the agent who owns that customer, or to whoever is free
  • Fall back to a human automatically outside the hours you set

Benefits of using WhatsApp Chatbot

What changes once this is running, as opposed to what it does.

  • Nobody waits for office hours The questions your team answers fifty times a day get answered in seconds, at 2am and on a public holiday, without anyone being rostered for it.
  • Sales opens a conversation half done Budget, timeline and requirement are collected before a rep is involved, so the calls they make are with people worth calling.
  • Support that costs nothing to run A customer message opens Meta 24 hour service window, and everything the bot sends inside it is free.
  • Nobody gets trapped in a bot Any customer can ask for a person and any agent can take over mid conversation, with everything the bot collected already attached.

Why build WhatsApp Chatbot with Wbotz

Plenty of platforms will sell you this feature. These are the four things that differ once you have signed.

No markup on your message charges

Meta charges ₹0.8631 for a marketing message to India and that is what reaches your invoice. We earn from the subscription, not from your volume, so a heavy month raises your Meta bill and leaves ours where it was.

See the rate table

Official Meta partner, not a workaround

Your number runs on the official WhatsApp Business Platform, is eligible for the green tick, and is not at risk of the bans that come with unofficial bulk senders.

See the WhatsApp Business API

Someone sets it up with you

An onboarding manager handles business verification and the green tick application, then runs live training for the people who will actually use it. That is included, not an upsell.

Talk to onboarding

Included on Starter, Growth, Enterprise

Not a module you buy separately. The CRM, chatbot builder, broadcasts and shared inbox come with every plan, from ₹1,000 a month billed annually, with unlimited contacts and conversations throughout.

Compare plans
24 hr
Window in which your replies cost nothing
90 +
Languages the bot can answer in
0 %
Markup Wbotz adds to Meta message charges

How it works

Four steps from a blank account to whatsapp chatbot running on your number. No developer needed.

  1. 01

    Connect your WhatsApp number

    Sign in to Wbotz and connect the number you want the bot to answer on. Your onboarding manager handles the Meta verification with you.

  2. 02

    Build the flow

    Drag the question, condition and action blocks into the order you want. Start from the questions your team already answers most often.

  3. 03

    Set the handover rules

    Decide what sends a conversation to a person: a keyword, an unanswered question, a business hours rule, or the customer asking for an agent.

  4. 04

    Publish and watch the first conversations

    Turn the bot on and read the live threads in the shared inbox. Adjust the answers that customers ask follow up questions about.

Who uses WhatsApp Chatbot

The same feature does a different job in each industry. Pick yours to see the workflows and the message templates that go with it.

Frequently asked questions

Can I create a WhatsApp chatbot without coding?
Yes, Wbotz provides an easy drag-and-drop chatbot builder designed for users of any skill level.
Does the chatbot support multiple languages?
Absolutely, communicate with customers in 90+ languages to cater to global audiences.
How does the chatbot handle complex queries?
Chats can be routed to live agents based on intent or availability, ensuring smooth transitions for human support.
Can the chatbot take orders and process payments?
Yes, it can display product catalogs, add items to carts, and share payment links, all within WhatsApp conversations.
Is the chatbot available 24/7?
Our AI-powered chatbot responds instantly around the clock, so customers never wait for answers.
How is customer data secured with the chatbot?
All chatbot conversations are end-to-end encrypted, complying with GDPR and local data security standards.
Can I integrate the chatbot with my CRM?
Yes, you can sync chatbot data and conversations with your CRM or other business tools using REST API.
How does the chatbot improve sales?
It qualifies leads in real-time, nurtures prospects with personalized messages, and speeds up the sales funnel.

Connect everything you already use

Your CRM, your store, your helpdesk and your forms, joined to the same WhatsApp number. Every plan also ships unlimited REST API calls and webhooks for anything not on the list.

Explore Integrations
WooCommerce, WordPress, Ninja Forms, Gravity Forms and more connected to a single Wbotz WhatsApp hub
  • WooCommerce
  • WordPress
  • Gravity Forms
  • WPForms
  • Ninja Forms
  • Contact Form 7
  • + REST API & webhooks
Conversations handled on Wbotz
100K+
Conversations answered by chatbots
10K+
Markup added to Meta message charges
0%

Start on WhatsApp without paying a markup on every message

Put your campaigns, chatbot and team inbox on one official WhatsApp number, and pay Meta rates for the messages you send. Setup and green tick support are included.

Start Your Free Trial Book a Demo
  • 14 day free trial
  • No credit card required
  • No markup on Meta message charges

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